Return or Exchange Policy
PLEASE NOTE THAT RETURNS ON OUR JEWELRY ARE NOT ACCEPTABLE FOR PRICE, SIZE, FIT, DELIVERY, WEIGHT AND MINOR COLOR VARIATION & QUALITY ISSUE.
WE GLADLY ACCEPT RETURNS ONLY IF THERE IS ANY DEFECT WITH THE ITEM.
CONTACT US WITHIN SAME DAY OF DELIVERY AND SHIP ITEMS BACK WITHIN 2 DAYS OF DELIVERY IN THEIR ORIGINAL PURCHASE CONDITION AND BOX. SHIPPING AND HANDLING COSTS WILL NOT BE REFUNDED.
CREDIT NOTE WILL BE ISSUES & AVAILABLE FOR REDEEM FOR NEXT ORDERS & ONLY DAMAGE PRODUCTS WILL BE REPLACE.
THE BUYER IS HELD RESPONSIBLE FOR THE RISK OF LOSS, INSURANCE AND COSTS IN CASE THE RETURN SHIPMENT IS MISSING OR DAMAGED.
Return Policy Notes
ONLY PHYSICAL DAMAGE PRODUCT WILL BE REPLACED (REPORT US WITH IN 48 HOURS THAN ONLY WE CAN ARRANGE REPLACEMENT)
KINDLY READ THE PRODUCT FULL DESCRIPTION.
PLEASE NOTE SIZE & QUALITY ISSUE WONT BE REPLACE.
Please send the return shipment back to our warehouse at the address below
CONTACT NO - 9586221777
C-76, SHRADDHA SOCIETY,
SUMUL DAIRY ROAD,
BEHIND ROYAL PARK,
SURAT – 395004
The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:
● Any jewelry that exhibits physical damage to the box or to the product
● Any jewelry that has been washed
● Any jewelry not in its original condition
● Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
● Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on WWW.ABDESIGNJEWELLERY.COM ?
Cancellation before product has shipped:
● Our team will Call & Confirmation the every order, so you can cancel the order over phone too.
●If you cancel your order before your jewelry has shipped, we will refund the entire amount.
Cancellation after product has shipped:
● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
● If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 7-Day Replacement Guarantee for further details.
How do I return a purchased item? What is the procedure to return a product to abdesigns?
In order to initiate a return, please call our customer service at +919586221777 or email us at firstname.lastname@example.org Our customer service representative will help you with the process.
● Complete the shipment return form that comes with your order.
● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
● Please send the return shipment back to our warehouse at the address below.
● In case of product being damaged in-transit, please contact our customer service at +919586221777 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 50 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your ABDESIGNS account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.