Return or Exchange Policy

Return, Exchange & Replacement Policy

At Abdesigns Jewellery, we take utmost care in crafting and inspecting each piece before dispatch.
However, in rare cases of defects or damage, we offer a 2-Day Replacement Policy.

Please Connect within 2 days of delivery.

---

🧿 Non-Returnable Items (Due to Hygiene Reasons)

The following items are non-returnable and non-exchangeable:

• Nose Pins / Naths

• Toe Rings

• Anklets

---

⚙️ Eligible for Return / Replacement

We gladly accept returns only if the item received is defective, broken, or damaged in transit.

To initiate a return:

1. Take clear photos of the courier package and the product.

2. Submit via Google Form 👉 Click Here
   OR
   Send via WhatsApp at 📞 +91 95862 21777

---

🎥 Mandatory Unboxing Video Policy

To process any claim for:

• Broken / Damaged product

• Missing quantity

• Empty box

You must share a full-length original opening video (from sealed parcel to product inspection).
⚠️ Edited, paused, or re-recorded videos will make the claim ineligible.

If your parcel appears tampered, damaged, or slightly opened, please record a 360° video (front, back, sides) before opening and contact us immediately.

---

📅 Timeline & Return Instructions

• Report any issue on the same day of delivery.

• Ship items back within 2–3 days of delivery.

• Product must be in original condition, with all packaging, tags, and accessories.

• Self-shipment only. We currently do not offer pickup service.

Return Address:
ABDESIGNS JEWELLERY
118, 1st Floor, Mahek Icon, Next to Sumul Dairy
Above Bread Liner Bakery, Surat – 395008, Gujarat
📞 +91 95862 21777

---

💰 Refunds & Credits

• Once inspected and approved by our QC team, a credit note or refund will be issued.

• Shipping & handling charges are non-refundable.

• For damaged product returns, up to ₹50 courier charge reimbursement is provided (with receipt).

• Refund mode:

  • Online payments → refunded to original account

  • COD → refunded via Abdesigns Gift Voucher or bank transfer

---

⚠️ Not Eligible for Return / Replacement

• Products returned without original packaging or missing accessories

• Washed, altered, or used jewellery

• Size, weight, colour variation, or personal liking (“doesn’t suit me”)

• Any product with tampered, missing, or unreadable serial number

---

🚫 Order Cancellation

Before Dispatch:
You may cancel by phone or WhatsApp. Full refund will be issued.

After Dispatch:
Once shipped, cancellation is not possible. However, if the product received is defective or wrong, a replacement will be processed as per the 2-Day Policy.

---

✅ Quick Summary